Most of us complain to our friends or spouses when we’re dealing with toxic coworkers. If they ask, “well, what did you say to them?,” our answer is often, “...nothing.” Renée Evenson, author of Powerful Phrases for Dealing with Difficult People, encourages employees to start building a positive dialogue to use when managing conflicts.
A conversation around millennials vs. boomers in the workplace must start by explaining the matter at hand, progress by creating a platform for open and honest discussion, and end with a call for employees to generate their own ideas for how the two cohorts can collaborate effectively.
Learn the unique aspects of the common types of difficult employees you will encounter on your management journey. Each interaction will require tact and positivity.
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