101 Tough Conversations is the most comprehensive reference manual for getting through tough conversations with employees without burning bridges. There isn’t another book out there that walks you through the conversation you might have with a number of employees around a number of disciplinary and termination topics.
If you’re having trouble communicating with your employees, you’re not alone. You haven’t been trained.
Small problems turn into bigger ones not because you don’t want to fix them but because you have been trained to avoid them so you don’t hurt people’s feelings. This is the core paradigm in 101 Tough Conversations: Treat people with dignity and respect at all times, even through the discipline and termination processes.
Paul Falcone, the most published expert on HR leadership, is known for his ability to analyze a personal situation and distill a response into simple scripts that can be easily applied to any workplace challenge. Here, he leans into real-life experiences and proven concepts in the HR field to create more than one hundred scripts that make taking action painless and avoidance impractical.
101 Tough Conversations will change the way you approach the most serious employee obstacles and give you the words and strategies you need to transform your teams - whether you are an entrepreneur or a new manager who is managing people for the first time.
This book empowers you to stop problems in their tracks by providing a strategic game plan and the right verbiage so you don’t have to wonder how to react.