8 Scripts for Managing Common Workplace Conflicts Registration – HarperCollins Leadership Essentials

Are you avoiding tough conversations with your employees?  

Learn how to respond to the 8 most difficult people problems from bestselling author and Chief Human Resources Officer, Paul Falcone.





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By submitting your email address, you understand that you will receive email communications from HarperCollins Focus (501 Nelson Place, Nashville, TN 37214 USA) providing information about products and services of HCF and its affiliates. You may unsubscribe from these email communications at any time. If you have any questions, please review our Privacy Policy or email us at yourprivacy@harpercollins.com.

It’s never been easier to replace face-to-face communication with an email or text message. As tempting as it may be to distance yourself from topics like poor performance, habitual lateness, and sexually offensive or racist actions, managers who drag their feet in addressing the issues risk missing deadlines, losing out on bonuses, and even getting demoted or fired.

You can’t keep letting these issues slide… you need to have a personal talk with them. Set the stage for more productive and successful interactions with 8 FREE Scripts for Confronting Employees with Challenging Behaviors, your guide to managing the most common types of workplace conflict.

Meet Paul Falcone

Paul Falcone is a Chief Human Resources Officer and the author of titles ranging from 2600 Effective Phrases for Performance Reviews to 101 Tough Conversations to Have with Employees, and so much more.

Drawing on his experience in senior-level human resources positions at companies including Nickelodeon, Paramount Pictures, and Motion Picture & Television Fund, Falcone delivers the secrets behind finding the right hires, developing positive employee relationships, and being the best leader you can be for your team.

When you sign up, you’ll receive 8 scripts Paul wrote so you can effectively manage the employee who…

Always disagrees with team members

Spends more time cracking jokes than completing tasks

Stops contributing to the company or performing his or her job

Takes credit for work he or she didn't do

Seems distracted by an interest outside of work during business hours

Refuses to do anything that isn't in the job description

Feels slighted by the company for no apparent reason

Complains about work constantly

Here’s a sample of the scripts included inside this free download

What to say when an employee complains constantly...

HR Manager: Shannon, there’s something that I’ve got to bring to your attention. I don’t know if you realize it or not, but the only person you ever seem to complain about is Suzie. You typically open your conversation by saying, “Would you mind if I told you something that’s none of my business?” and then you launch into some form of criticism about Suzie—how she’s not completing her work on time, is wandering away from her desk, is being too social, or is otherwise performing at an unacceptable level.

From now on, if you ask me that question, the answer will be “no.” I won’t want to hear your tips about her problematic performance. Frankly, I don’t need you telling me how to manage my relationships with other staff members, and you and Suzie do separate jobs and hold different responsibilities in the group, so I see no need for your censure of her work or work habits.

And I have another piece of advice for you, Shannon: You need to come to terms with and get over the anger and resentment that you harbor toward her. I don’t know if you feel threatened by her for some reason or why she seems to get under your skin, but it’s obvious to me as an outsider, even if you aren’t aware of it. Why else would you only find fault with one person over and over again when I, as her supervisor, don’t find those faults?

I’m serious here: If you don’t find a way to get over your resentment, it will eat you up inside, and it may result in undoing your career here at our company. Please don’t put me in a position to have to have this type of discussion with you a second time, Shannon, because if we do, my response will be in a written rather than a verbal format. Am I clear?

Employee: Yes.

HR Manager: Good. Thank you very much.

Don't wait until it's too late to use these scripts. Be prepared to address challenging situations head on.

Enter your email address and get 8 FREE scripts delivered straight to your inbox.





By submitting your email address, you understand that you will receive email communications from HarperCollins Focus (501 Nelson Place, Nashville, TN 37214 USA) providing information about products and services of HCF and its affiliates. You may unsubscribe from these email communications at any time. If you have any questions, please review our Privacy Policy or email us at yourprivacy@harpercollins.com.





By submitting your email address, you understand that you will receive email communications from HarperCollins Focus (501 Nelson Place, Nashville, TN 37214 USA) providing information about products and services of HCF and its affiliates. You may unsubscribe from these email communications at any time. If you have any questions, please review our Privacy Policy or email us at yourprivacy@harpercollins.com.