Course Duration:
6-8 Hours
Deliver the Ultimate Customer Service Experience
Ignore Your Customers (And They'll Go Away) eCourse
Deliver the Ultimate Customer Service Experience
Ignore Your Customers (And They'll Go Away) eCourse
Transform your customer service, company culture, and customer experience!
Price:
Sold out
LinkedIn Certification upon completion
Team Access Available
Online Learning That Isn't Boring
Dennis Miller is here to make customer service training exciting. This course spells out, step by step, how to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line.
Why Take this Course?
As defined by author Micah Solomon, whose book is the foundation of this course, a customer service culture (for better or worse) has two primary elements: 1) The way your company treats its customers, and 2) The way your company treats the people whose job it is to take care of these customers: employees, as well as vendors and subcontractors.
So what does it take to build an incredible customer experience? This powerful, hands-on eCourse shows how to craft a customer service culture and customer experience so powerful it will transform your organization and boost your company's bottom line.
Great customer service is today's most essential competitive advantage. Yet, most companies tragically continue to miss the mark. But you can succeed where so many have failed through the Ignore Your Customers (and They'll Go Away) eCourse.
Discover how Zappos delivers "wow" customer service. Learn how Virgin brands deliver authentic customer service (avoiding what Richard Branson calls "Stepford Customer Service") and learn Branson's secrets for turning social media attackers into brand promoters.
Drawing on a wealth of stories personally assembled from today's most innovative and successful companies-including Amazon, Cleveland Clinic, Drybar, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, Nextiva, and more-Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.
Online Learning That Isn't Boring
Dennis Miller is here to make customer service training exciting. This course spells out, step by step, how to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line.
Why Take this Course?
As defined by author Micah Solomon, whose book is the foundation of this course, a customer service culture (for better or worse) has two primary elements: 1) The way your company treats its customers, and 2) The way your company treats the people whose job it is to take care of these customers: employees, as well as vendors and subcontractors.
So what does it take to build an incredible customer experience? This powerful, hands-on eCourse shows how to craft a customer service culture and customer experience so powerful it will transform your organization and boost your company's bottom line.
Great customer service is today's most essential competitive advantage. Yet, most companies tragically continue to miss the mark. But you can succeed where so many have failed through the Ignore Your Customers (and They'll Go Away) eCourse.
Discover how Zappos delivers "wow" customer service. Learn how Virgin brands deliver authentic customer service (avoiding what Richard Branson calls "Stepford Customer Service") and learn Branson's secrets for turning social media attackers into brand promoters.
Drawing on a wealth of stories personally assembled from today's most innovative and successful companies-including Amazon, Cleveland Clinic, Drybar, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, Nextiva, and more-Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.
Meet Your Host, Dennis Miller
Dennis Miller is the Emmy Award-winning former host of Saturday Night Live’s “Weekend Update,” a former Monday Night Football host, and one of the most iconic comedians in the world known for his sharp wit, rapid pace, and impressive knowledge of culture, politics, history…and, yes, business! He’s also the host of the popular “The Dennis Miller Option” podcast.
Finally, professional development that's actually exciting!
Meet Your Host, Dennis Miller
Dennis Miller is the Emmy Award-winning former host of Saturday Night Live’s “Weekend Update,” a former Monday Night Football host, and one of the most iconic comedians in the world known for his sharp wit, rapid pace, and impressive knowledge of culture, politics, history…and, yes, business! He’s also the host of the popular “The Dennis Miller Option” podcast.
Finally, professional development that's actually exciting!
What You’ll Learn
Lesson 1: Automatic Positivity
Learn how to create a culture of automatic positivity, along with the dangers of situational tyrants.
Lesson 2: Building a World-Class Customer Culture
Understand what really encapsulates a customer service culture. Plus, go into the case study of MOD Pizza.
Lesson 3: Talent Management
Find the right people and discover the concept of onboarding for purpose.
Lesson 4: The Power of Wow
Uncover why "wow" matters in modern business, along with the importance of breathing space and anticipatory customer service.
Lesson 5: The Experience
How do you make your customers feel amazing? Find out in this lesson. Plus, learn to avoid the risk of hedonic adaptation.
Lesson 6: Building a Backbone
Create standards for systems and support and dive into the MAMA™ Method for Customer Service Recovery.
Plus four more in-depth lessons and exclusive bonus content:
• Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation at your company.
• A dive into one of the hottest topics in business today: company culture, specifically how to build and sustaining a customer-centric company culture.
• Case studies and anecdotes from the great customer-centric companies of our time.
After this course, you’ll be able to...
Identify what characteristics make up a customer-centric culture.
Attract, hire, and develop talent that leads to delivery of exceptional customer experiences
Understand what makes a “wow” experience for a customer and how to deliver it…consistently!
Develop flexible, yet effective, processes and tools that empower great customer service decisions.
Align technology with your customer experience goals and leverage IT as a strategic asset.
Turn social media fans into powerful advocates.
Measure your progress towards customer service excellence.
Who this course is for
Customer service leaders who manage any customer-facing team – sales, marketing, customer support, etc.
Small business owners who wants to grow through word-of-mouth.
Employees in a role or career that relies on delivering “wow” customer experiences.
Who this course is for
Customer service leaders who manage any customer-facing team – sales, marketing, customer support, etc.
Small business owners who wants to grow through word-of-mouth.
Employees in a role or career that relies on delivering “wow” customer experiences.
Want to buy access for your team?
If you are interested in buying this course in bulk for your team or organization, we are happy to help! Please email our customer service team below or call us at 1-800-250-5308 for assistance.
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