"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0

*The term "crazy" does not refer to individuals with a mental illness, rather, it's a general term for irrational behavior.

Join our Talking to Crazy Online Book Club community and save 50% off of our book of the month.



By submitting your email address, you understand that you will receive email communications from HarperCollins Focus (501 Nelson Place, Nashville, TN 37214 USA) providing information about products and services of HCF and its affiliates. You may unsubscribe from these email communications at any time. If you have any questions, please review our Privacy Policy or email us at yourprivacy@harpercollins.com.

What You Get When You Join

Free access to a live Q&A with author Mark Goulston inside our online book club community of leaders and readers

Downloadable resource: 5 Questions to Ask Before You Talk to an Irrational Person

Our exclusive book of the month discount on "Talking to Crazy"

Who is this book for?

This book is for anyone who has been trying and failing to get through to...

A critical co-worker

An overbearing boss

A cranky client or customer

A manipulative friend

Or stubborn social media poster

Praise for Talking to Crazy

“This is a great book for managers who know that some situations--a negative review, the announcement of organizational change--can bring out the crazy in anyone.”

--Inc.com

"Talking to Crazy is a captivating, accessible guide to the many forms of 'everyday crazy' we face at work and in our personal lives."

--TD Magazine

“By giving readers the words and theories, Goulston elevates a good book into a great one.”

--Success Magazine

Meet the Author

Dr. Mark Goulston

Dr. Mark Goulston has been described as a "people hacker."


He learned to "hack" into the minds of suicidal and potentially violent individuals to prevent acts of destruction to others or themselves as a clinical interventional psychiatrist and UCLA professor of psychiatry. He's also trained FBI and police hostage negotiators.

His company, The Goulston Group, is hired by Founders, CEOs and Boards of Directors to help them figure out what employees, customers, and investors want from their services and products.

His expertise lies in his ability to listen without judgment and respond with empathy. His passion is helping others alleviate the pesky communication problems that are keeping them from living a full and rich life.

As Featured In

Learn & connect with like-minded leaders

Start reading Talking to Crazy with us today



By submitting your email address, you understand that you will receive email communications from HarperCollins Focus (501 Nelson Place, Nashville, TN 37214 USA) providing information about products and services of HCF and its affiliates. You may unsubscribe from these email communications at any time. If you have any questions, please review our Privacy Policy or email us at yourprivacy@harpercollins.com.

Need help?

If you need help registering after clicking on one of the buttons above, or if the reCaptcha is not working for you, please contact our customer support team. We'd be happy to assist you and get you signed up!