You shouldn't just prepare for reports of trauma in the workplace. You should plan for it.
The Empathetic Workplace provides practical advice to help those who work with humans respond to issues that are uniquely human.
This critical resource gives anyone who may come into contact with someone in trauma a tested and proven five-step method, called the LASER method, to prepare for what lies ahead.
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Regardless of the traumatic experience—workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy—you can help the organization, and, most importantly, the survivor deal with, heal from, and move forward with confidence with the steps provided in The Empathetic Workplace.
From top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories to anyone else who may one day face a report of a traumatic workplace experience, the most effective solutions are at your fingertips in this crucial guide for healing
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Katharine Manning has over 25 years’ experience training and consulting on trauma and victimization. As a senior attorney advisor with the Justice Department, for 15 years she counseled on victim rights in high-profile cases like the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, the violence in Charlottesville, Bernie Madoff, and the case against Olympic Gymnastics team doctor Larry Nassar.
Now President of Blackbird, Manning helps organizations prepare for and respond to the challenges they face involving employees and clients in trauma. She has trained thousands of individuals on compliance with their responsibilities to victims, and she teaches a course on victim rights at American University.
Prior to her government service, Manning was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases.
"Katharine Manning’s ground-breaking book The Empathetic Workplace is required reading for every leader from the CEO to the first-time manager. This book will shock you into awareness of the ‘silent’ enemy – trauma – which impacts individual and team performance in all
organizations. Katharine’s 25 years of experience as a counselor, advocate and legal advisor, make this the most comprehensive book to address the trauma crisis that exists today. Add this book to your leadership toolbox immediately and put Katharine’s insights into action."
Faculty Director, Executive Women’s Leadership, The George Washington
University, Center for Excellence in Public Leadership (CEPL)
Author of Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity