The Empathetic Workplace – HarperCollins Leadership Essentials

THE STEP-BY-STEP LASER METHOD TO ADDRESS WORKPLACE TRAUMA

You shouldn't just prepare for reports of trauma in the workplace. You should plan for it.

 

The Empathetic Workplace provides practical advice to help those who work with humans respond to issues that are uniquely human.

WHY SHOULD YOU READ THE EMPATHETIC WORKPLACE?

This critical resource gives anyone who may come into contact with someone in trauma a tested and proven five-step method, called the LASER method, to prepare for what lies ahead.

LISTEN

ACKNOWLEDGE

SHARE

EMPOWER

RETURN

Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive.

Recognizing the courage of someone who shares a difficult personal story with you and acknowledging their disclosure as a gift.

Returning some measure of control to the victim by sharing information with him or her about the reporting process or the non-confidential aspects of their report’s status.

Providing the traumatized person with resources that are available to them by the company.

Ensuring that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.

LISTEN

Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive.

ACKNOWLEGDE

Recognizing the courage of someone who shares a difficult personal story with you and acknowledging their disclosure as a gift.

SHARE

Returning some measure of control to the victim by sharing information with him or her about the reporting process or the non-confidential aspects of their report’s status.

EMPOWER

Providing the traumatized person with resources that are available to them by the company.

RETURN

Ensuring that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.

This book teaches the skills to respond with calm and confidence to traumas at work, whenever and wherever they arise.

GOT 15 MINUTES?

TAKE THE FIRST STEP

When re-entering the workforce, it's vital that you have a polished LinkedIn profile and résumé. Why?

 

  • LinkedIn is the #1 platform used by professionals and hiring managers.
  • When a company uses Applicant Tracking System bots, 75 percent of submitted résumés are never viewed by human eyes.

 

We want to help set you up for success. Download our free guide:

15 Minutes to a Polished Résumé & LinkedIn Profile

PLUS, get a free chapter from Back to Business

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EFFECTIVE SOLUTIONS AT YOUR FINGERTIPS

Regardless of the traumatic experience—workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy—you can help the organization, and, most importantly, the survivor deal with, heal from, and move forward with confidence with the steps provided in The Empathetic Workplace.

From top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories to anyone else who may one day face a report of a traumatic workplace experience, the most effective solutions are at your fingertips in this crucial guide for healing
workplace trauma.

Preorder before February 16, 2021 and get access to the first half of the book for free. To redeem the offer, follow the steps below.

STEP 1

Purchase Back to Business from any of our preferred retailers listed below.

STEP 2

Come back to this page and fill out the form below to receive access to the bonus content.

STEP 3

Start reading the book and purchase the eCourse from the Leadership Essentials store.

Step One: Purchase the book from any of our preferred retailers.

Step Two: Fill out the form to receive your bonus.





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KATHARINE MANNING

Katharine Manning has over 25 years’ experience training and consulting on trauma and victimization. As a senior attorney advisor with the Justice Department, for 15 years she counseled on victim rights in high-profile cases like the Boston Marathon bombing, the Pulse nightclub and South Carolina church shootings, the violence in Charlottesville, Bernie Madoff, and the case against Olympic Gymnastics team doctor Larry Nassar.

Now President of Blackbird, Manning helps organizations prepare for and respond to the challenges they face involving employees and clients in trauma. She has trained thousands of individuals on compliance with their responsibilities to victims, and she teaches a course on victim rights at American University.

Prior to her government service, Manning was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases.

PRAISE FOR THE EMPATHETIC WORKPLACE

"Katharine Manning’s ground-breaking book The Empathetic Workplace is required reading for every leader from the CEO to the first-time manager. This book will shock you into awareness of the ‘silent’ enemy – trauma – which impacts individual and team performance in all
organizations. Katharine’s 25 years of experience as a counselor, advocate and legal advisor, make this the most comprehensive book to address the trauma crisis that exists today. Add this book to your leadership toolbox immediately and put Katharine’s insights into action."

Leslie Grossman

Faculty Director, Executive Women’s Leadership, The George Washington
University, Center for Excellence in Public Leadership (CEPL)

"If you are a leader, responding to trauma is part of your job--a part of your job you've probably not been trained for. The Empathetic Workplace will teach you how to take care of the person harmed, yourself, and your team. At any given time, but especially during Covid, at least one of your employees is likely experiencing trauma--illness, racism, sexual harassment, a daily barrage of microaggressions, financial strain. Your response can maximize the odds of recovery and build relationships that give work meaning."
 

Kim Scott

Author of Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

"You cannot read this concise, thorough book without feeling immediately better prepared to respond to a crisis for the benefit of the organization, and for the benefit of the employee. Anyone responsible for the wellbeing of an organization and the people in it should read and implement the lessons Ms. Manning has shared from her extensive experience and research. This book will help its readers make workplaces better human spaces."
 
Kelsey Crowe
 
Co-author of There Is No Good Card for This: What to Say and Do When Life is Scary, Awful, and Unfair to the People You Love