Conflicted: How Productive Disagreements Lead to Better Outcomes - Audiobook (Unabridged)

Conflict-ridden conversations have their own distinct patterns and rhythms By learning how these dynamics work and how to handle them you can make more of your tough conversations go well 160 Disagreeing productively is a hard skill and one which most us have not been trained in We have a lot to learn about it from people who manage highly charged high-stakes adversarial conversations for a living: interrogators cops divorce mediators therapists diplomats 160 These professionals are experienced at retrieving something valuable – information agreement insight ideas – from the most unpromising of conversations They have a highly developed sixth sense for the subterranean forces that shape any encounter which makes them masters of the conversation beneath the conversation They are experts at turning the heat of conflict into light In a world where people are becoming more and more polarized it is necessary to learn from those who have mastered the art of disagreement Journalist Ian Leslie explores the way we argue what happens when we get angry and how we see conflict and arguments He talks to experts and proposes methods we can use to make arguments and disagreements more productive 160 Read Less