Free Shipping on orders $35+ within the continental US

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Regular price
$26.99
Sale price
$18.89
Save 30%
Quantity must be 1 or more

Format:
FREE shipping on orders of $35+ (continental U.S. only)

Product Description
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they nee... Read More

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. 

Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:

  • Creating positive first impressions
  • Speaking and writing effectively
  • Listening attentively
  • Identifying needs
  • Making customers feel valued
  • Confidently handling customer complaints

Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.

Read Less

Additional Information
  • Contributor(s)Renee Evenson
  • About the Contributor(s) REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several...REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101. show more
  • ISBN-139780814438916
  • Publish Date03/06/2018
  • PublisherAMACOM
  • Format Softcover
  • LanguageEnglish
  • Weight (lbs)1.07 lb
  • Case Weight (lbs)23.52 lb
  • Dimensions 9.25(h) x 6.25(w) x 0.58(d) inches
  • Pages240
  • Price $18.89

How our s work
We no longer sell eBooks on HarperCollins Leadership Essentials. If you've previously purchased an eBooks, it is available in your Glose app.
We no longer sell audiobooks on HarperCollins Leadership Essentials. If you've previously purchased an audiobook, it is available in your Glose app.
We no longer sell audiobooks on HarperCollins Leadership Essentials. If you've previously purchased an audiobook, it is available in your Glose app.
As of March 18, 2024, HarperCollins Leadership Essentials no longer sells eCourses. You may access eCourses you've already purchased until May 28, 2024.

Reviews

You May Also Like