Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life - Audiobook (Unabridged)

A founding CEO and his top salesperson are engaged in a heated dispute over her compensation package. A dual career couple is locked in a battle about domestic duties. A progressive church that promotes “love and justice” is struggling with nasty political infighting between parishioners. All attempts to talk it out have failed. Where can we turn when negotiation and collaboration fail? When talking it out just makes things worse, are we out of luck? Optimal Outcomes shows the vital next steps in conflict resolution. Dr. Jennifer Wetzler-Goldman is a veteran of negotiating tough situations. The CEO, mother, and church were all her clients, and she helped them discover outcomes that were better than they’d even imagined. Most approaches to conflict resolution emphasize collaboration. Both parties are supposed to sit down, calmly talk through their differences, and find a solution together. But what about situations where the conflict is so intense, so deeply emotional, or so complicated that the two parties can’t even stand to be in the same room? While the best approach in some situations is to talk things out and seek agreement, in the most emotionally fraught situations, attempts to negotiate often make the situation worse. The Optimal Outcomes Method helps people change their mindsets and stop engaging in behaviors that aggravate conflict, such as taking too narrow a view of the situation, blaming others, and acting aggressively in the heat of the moment. The book teaches readers how to step back from a conflict, no matter how heated, and figure out what’s really causing it. Read Less