Hiring and Firing

Sandy Rogers Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously senior vice president at Enterprise Rent-A-Car. Who is most responsible for creating customer loyalty? The CEO, right? Well, certainly he or she plays an important role. The CEO makes very important decisions like promoting people whose love for customers is contagious. And love for customers is expressed not only through personal interactions, but also through the creation of policies, processes, and technology that make it easy for customers to do business with the organization. The CEO plants the fertile field that nourishes these activities and outcomes...

Executive Summary During times of uncertainty, headcount is typically the first line item to be reduced. A layoff ignited by any reason is not the fault of the business or the employee, so it’s vital that both end the relationship on a positive note. Managers shoulder much of the responsibility in ensuring their team members maintain productivity levels until their last day so that they are well-positioned to take their next career leap following a layoff. Daily or weekly communication focused on sharing potential job opportunities, establishing contingency plans for covering employees absent for job interviews, and reminding the team...

Executive Summary The Millennial wave has been slowly crashing on the national and global workforce for years, and now, the generation accounts for more than one-third of the labor population. Now, a Centennial whirlpool is brewing, and the business world is being forced to reconsider how they are attracting these new types of candidates with different values, attitudes, and interests. Human resource trainer and consultant, Diane Arthur, recommends that companies start developing a shorter job description format with more visuals and text that demonstrates a knowledge of what Millennials and Centennials want and how they talk about it. When you...