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Renee Evenson

Renee Evenson

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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Award Winning Customer Service: 101 Ways to Guarantee Great Performance