Hiring and Firing
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To Create Customer Loyalty, You Need to Create Employee Loyalty First
Customer loyalty isn't any one department or individual's job. It's the job of the people who serve customers inside and outside the organization every day. It's YOUR job, and this article explains how you—how anyone—can do it better. -
How to Lead Your Team Through a Layoff
Managers shoulder much of the responsibility in ensuring their team members maintain productivity levels until their last day so that they are well-positioned to take their next career leap following a layoff. -
How You Should Format a Job Description in 2020
Human resource trainer and consultant, Diane Arthur, recommends that companies start developing a shorter job description format with more visuals and text that demonstrates a knowledge of what Millennials and Centennials want and how they talk about it.
