As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on closing d... Read More
As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on closing deals over the phone--and doing it faster than ever before. Authors Renee P. Walkup and Sandra McKee’s easy-to-follow guide for salespeople trying to generate product excitement over the phone provides quick strategies to help you boost your success rate. Selling to Anyone Over the Phone does this by teaching readers how to ensure callbacks, build trust, partner with decision makers, and use personality-matching techniques to build connections with and relate to people they can’t see face-to-face.
The fully updated second edition includes new chapters on using advanced technology (e.g., webinars and teleconferencing) and selling to customers from other cultures and countries. Complete with an invaluable appendix on handling customer complaints and new sample call dialogs, Selling to Anyone Ove the Phone simplifies an increasingly important facet of the sales role so you can get back to doing what you do best--providing excellent products and services to your customers and exceeding your sales goals. Read Less
Contributor(s)Renee Walkup , Sandra McKee
About the Contributor(s)RENEE P. WALKUP is a sales and sales-management consultant with over 20 years of experience. She is a nationally recognized...RENEE P. WALKUP is a sales and sales-management consultant with over 20 years of experience. She is a nationally recognized professional public speaker, a course facilitator at the American Management Association, and the president of SalesPEAK, Inc., a sales performance company.
SANDRA MCKEE is a professional career coach, corporate trainer, and a senior professor at DeVry University.show more
Weight (lbs)0.8 lb
Case Weight (lbs)32.01 lb
Dimensions 9.0(h) x
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