Free Shipping on orders $35+ within the continental US

Award Winning Customer Service: 101 Ways to Guarantee Great Performance

Regular price
$19.99
Sale price
$13.99
Save 30%
Quantity must be 1 or more

Format:
FREE shipping on orders of $35+ (continental U.S. only)

Product Description
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Cu... Read More

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

Read Less

Additional Information
  • Contributor(s)Renee Evenson
  • About the Contributor(s) REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several...REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101. show more
  • ISBN-139780814474549
  • Publish Date04/25/2023
  • PublisherAMACOM
  • Format Softcover
  • LanguageEnglish
  • Weight (lbs)1.0 lb
  • Case Weight (lbs)34.03 lb
  • Dimensions 9.0(h) x 5.95(w) x 0.85(d) inches
  • Pages256
  • Price $13.99

How our s work
We no longer sell eBooks on HarperCollins Leadership Essentials. If you've previously purchased an eBooks, it is available in your Glose app.
We no longer sell audiobooks on HarperCollins Leadership Essentials. If you've previously purchased an audiobook, it is available in your Glose app.
We no longer sell audiobooks on HarperCollins Leadership Essentials. If you've previously purchased an audiobook, it is available in your Glose app.
As of March 18, 2024, HarperCollins Leadership Essentials no longer sells eCourses. You may access eCourses you've already purchased until May 28, 2024.

Reviews

You May Also Like