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Delivering Knock Your Socks Off Service

Performance Research Associates | John Bush
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Product Description
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping b... Read More

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. 

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t.

For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with:

proven tips and strategies for exceeding customer needs and expectations,

determining the right times to bend or break the rules,

becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,

understanding cultural and generational differences,

and coping effectively with your most challenging customers. 

Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.

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Additional Information
  • Contributor(s)Performance Research Associates , John Bush
  • About the Contributor(s) PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service...PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. show more
  • ISBN-139780814417553
  • Publish Date03/06/2018
  • PublisherAMACOM
  • Format Softcover
  • LanguageEnglish
  • Weight (lbs)0.58 lb
  • Case Weight (lbs)28.04 lb
  • Dimensions 9.0(h) x 5.95(w) x 1.15(d) inches
  • Pages224
  • Price $13.99

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We no longer sell audiobooks on HarperCollins Leadership Essentials. If you've previously purchased an audiobook, it is available in your Glose app.
As of March 18, 2024, HarperCollins Leadership Essentials no longer sells eCourses. You may access eCourses you've already purchased until May 28, 2024.

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