FREE shipping on orders of $35+ (continental U.S. only)
A founding CEO and his top salesperson are engaged in a heated dispute over her compensation package. A dual career couple is locked in a battle ab... Read More
A founding CEO and his top salesperson are engaged in a heated dispute over her compensation package. A dual career couple is locked in a battle about domestic duties. A progressive church that promotes “love and justice” is struggling with nasty political infighting between parishioners. All attempts to talk it out have failed. Where can we turn when negotiation and collaboration fail? When talking it out just makes things worse, are we out of luck? Optimal Outcomes shows the vital next steps in conflict resolution. Dr. Jennifer Wetzler-Goldman is a veteran of negotiating tough situations. The CEO, mother, and church were all her clients, and she helped them discover outcomes that were better than they’d even imagined. Most approaches to conflict resolution emphasize collaboration. Both parties are supposed to sit down, calmly talk through their differences, and find a solution together. But what about situations where the conflict is so intense, so deeply emotional, or so complicated that the two parties can’t even stand to be in the same room? While the best approach in some situations is to talk things out and seek agreement, in the most emotionally fraught situations, attempts to negotiate often make the situation worse. The Optimal Outcomes Method helps people change their mindsets and stop engaging in behaviors that aggravate conflict, such as taking too narrow a view of the situation, blaming others, and acting aggressively in the heat of the moment. The book teaches readers how to step back from a conflict, no matter how heated, and figure out what’s really causing it. Read Less
About the Contributor(s)Dr. Jennifer Goldman-Wetzler is the founder and CEO of Alignment Strategies Group, the premier New York–based consulting firm that counsels...Dr. Jennifer Goldman-Wetzler is the founder and CEO of Alignment Strategies Group, the premier New York–based consulting firm that counsels CEOs and executive teams on how to optimize organizational health and growth. As a keynote speaker at Fortune 500 companies, public institutions and innovative, fast-growing startups, she inspires audiences of all kinds, including those at Google, Harvard and TEDx, and in her popular course at Columbia. A former counterterrorism research fellow with the US Department of Homeland Security, she is a graduate of Tufts University and holds a Ph.D. in Social-Organizational Psychology from Columbia University.show more
Weight (lbs)0.86 lb
Case Weight (lbs)27.44 lb
How our s work
eBook Details: eBooks purchased here are fulfilled by our partner, Glose. Please note that:
For all eBook purchases, you will be prompted to create an account or login with your existing Leadership Essentials username and password. This ensures accurate delivery of your items.
To access your eBook(s) after purchasing, you can download the free Glose app or read instantly on your browser by logging into Glose.com. To log in, select OTHER SIGN IN/LOGIN OPTIONS and then click SIGN IN/LOG IN WITH HARPERCOLLINS, using the same email address and password used for your Leadership Essentials account.
E-Books fulfilled through Glose cannot be printed, downloaded as PDF, or read in other digital readers (like Kindle or Nook).
At checkout, you will be prompted to create an account (or login to your existing Leadership Essentials account). You will use the same username and password to log in to the eCourse portal and access your courses.
After purchase, you will receive a confirmation email from us with a link to the portal and your eCourse(s).
Please note: If you are purchasing eCourses in bulk for your team or organization, please email firstname.lastname@example.org after your purchase with your order number and the name of your organization. We will be in touch with you to set up your team on the platform.
If you have questions about eCourses, feel free to reach out to us via Live Chat at the bottom right corner of your screen, by submitting a ticket to our customer service team, or by calling us at 1-800-250-5308. For more information check out our FAQs here.