Relationships and Communication

“Fine.” If you’ve ever used that word to end a conversation, then you have enough experience dealing with difficult people to know it isn’t enjoyable. Top-ranked psychiatrist and communication expert Mark Goulston shares dozens of strategies he has developed from decades working with clients including CEOs, presidents, founders, entrepreneurs, and employees in this blog post.

In order to effectively communicate after a crisis, you’ll need to start by debriefing your response to the crisis through a process called a “Look Back,” also known as an After Action Review (AAR).

In these times, it's very important for employees to recognize a traumatized coworker so the organization can give the person the support they need. 

Leaning into crazy is a strategy you can use with any irrational person.